Return & Refund Policy

You may request a return within 14 calendar days after delivery.

To qualify for a discretionary return, the product must be unused, clean, in substantially the same condition in which it was received, and returned with its included components and packaging.

For hygiene and product-safety reasons, products that have been used are not eligible for a discretionary return. This restriction does not affect claims involving a defect, an incorrect item, shipping damage, or any right that cannot be limited under applicable law.

Before sending anything back, contact support@sparkit.tech with your order number, the email address used for the order, and the reason for the return.

SparkIt will provide return instructions if the return is authorized. Products sent without authorization may be refused or returned to the sender.

If your order arrives damaged, contains the wrong item, or appears defective, contact SparkIt promptly so we can evaluate the issue.

Covered product defects are handled under the SparkIt TRI Two-Year Limited Warranty. When SparkIt confirms that an error or covered defect is ours, SparkIt will provide the appropriate return, repair, replacement, or refund instructions.

For ordinary discretionary returns, the customer is responsible for return shipping.

Original shipping or delivery charges are not refundable unless the return results from a SparkIt error, a covered defect, or applicable law requires otherwise.

Approved refunds are issued to the original payment method after the returned product has been received and inspected.

Once SparkIt submits a refund, additional processing time may be required by your bank or card issuer.

SparkIt does not issue cash refunds or refunds to a different payment method for card purchases.

If you need to cancel an order, contact support@sparkit.tech as soon as possible.

We will make a reasonable effort to cancel an order that has not entered fulfillment. Once an order has shipped, the return terms above apply.

Complimentary beta, pre-production, promotional, or other non-retail units are not eligible for a cash refund and may be subject to separate written program terms.

Nothing in this policy limits any consumer right that cannot legally be waived.